Privacy policy

This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information when you visit our Site, make a purchase, or otherwise interact with AHA Entertainment. We comply with global privacy laws including the GDPR (EU/EEA/UK), CCPA/CPRA (California), PIPL (China), and international ecommerce standards.

1. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights:

Email: customerservice@ahaverse.com

AHA Entertainment does not currently have an EU Representative or Data Protection Officer.

2. Personal Information We Collect

We collect Personal Information to operate our Site, fulfill orders, and provide services. “Personal Information” means information that can identify an individual.

2.1 Device Information

Purpose:
To operate and improve the Site, perform analytics, secure our systems, and understand usage patterns.

Source:
Automatically collected via cookies, log files, pixels, and similar technologies.

Data collected:

  • IP address

  • Browser type and version

  • Time zone

  • Cookie identifiers

  • Pages/products viewed

  • Search terms

  • Site interactions

Shared with: Shopify, Google Analytics, Amplitude.

2.2 Order Information

Purpose:
To process orders, handle payments, ship products, prevent fraud, and communicate with you.

Source:
Provided directly by you.

Data collected:

  • Name

  • Billing and shipping address

  • Email

  • Phone number

  • Payment information

Shared with:

  • Shopify (ecommerce platform and processor)

  • Shipping carriers such as YunExpress and FedEx

  • Payment processors such as PayPal and Oceanpayment (independent controllers)

2.3 Customer Support Information

Purpose:
To respond to inquiries and provide customer service.

Source:
Provided directly by you.

Data collected:

  • Contact details

  • Order information

  • Content of your message

Shared with: Shopify and relevant service providers when necessary.

3. How We Use Personal Information

We use Personal Information to:

  • Operate the Site

  • Process and fulfill orders

  • Process payments

  • Ship products

  • Detect and prevent fraud

  • Provide service-related communication

  • Improve performance and analytics

  • Provide marketing and personalized advertising (where permitted)

We do not use automated decision-making that has legal or significant effects. Shopify may use automated fraud screening tools to protect against unauthorized transactions.

4. Behavioral Advertising

We may use Personal Information for targeted advertising or marketing.

Tools used:

  • Google Analytics

  • Facebook Ads

  • Google Ads

  • Microsoft/Bing Ads

Opt-out options:
Facebook Ads: https://www.facebook.com/settings/?tab=ads
Google Ads: https://www.google.com/settings/ads/anonymous
Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance: https://optout.aboutads.info/

5. Sharing Personal Information

We share Personal Information only as needed for our services, including:

  • Shopify (hosting and ecommerce services)

  • Shipping and logistics partners

  • Payment processors

  • Analytics and advertising partners

  • Legal authorities where required

We do not sell Personal Information.

6. International Data Transfers

We ship to numerous regions including China (Mainland, Hong Kong, Macau, Taiwan), Japan, South Korea, Southeast Asia, Australia, New Zealand, North America, South America, and Europe.

As a result, Personal Information may be transferred internationally to regions such as:

  • Ireland (Shopify servers)

  • Canada and the United States (Shopify and service providers)

  • Other jurisdictions where our partners operate

We apply legally required safeguards for international transfers.

7. Data Retention

We retain Personal Information for as long as necessary to:

  • Fulfill orders

  • Comply with tax, accounting, and legal requirements

  • Maintain business records

  • Provide support services

When Personal Information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Your rights vary by region. We comply with GDPR, CCPA/CPRA, and PIPL.

8.1 Rights for EU/EEA/UK Residents (GDPR)

You may request:

  • Access

  • Correction

  • Deletion

  • Restriction of processing

  • Objection to processing (including marketing)

  • Data portability

  • To not be subject to automated decision-making

Contact: customerservice@ahaverse.com

8.2 Rights for California Residents (CCPA/CPRA)

You may:

  • Know what Personal Information we collect

  • Request deletion

  • Correct inaccurate Personal Information

  • Access your data

  • Opt out of certain data-sharing practices

We do not sell Personal Information.

8.3 Rights for Mainland China Residents (PIPL)

You may request:

  • Access

  • Correction

  • Deletion (under applicable conditions)

  • Explanation of processing rules

  • Withdrawal of consent

  • Account closure

  • Restriction or objection where legally permitted

9. Minors

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided information, please contact us so we can delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in operations, legal requirements, or services. 

11. Contact Us

If you have questions or wish to exercise your rights:

Email:customerservice@ahaverse.com